Reviews

Don't take our
word for it.

Real Google reviews from drivers across the South Coast and Newport County. Here's how it actually goes when your car comes through our bays.

Reviews

Rated 4.8 stars by your neighbors.

Across 427 Google reviews and three locations, including a 4.9-star rating in Newport, drivers across the South Coast trust us with their vehicles.

4.8 427 Google reviews
Some dude backed into my 2023 Tesla Model Y. Brought the car to Carl's and they were wonderful. They seamlessly worked with the guy's insurance… They perfectly repaired the damage to the point where it looks brand new again, and returned the car to me all cleaned up and in pristine condition.
Jonathan E. Fall River · Google review
By far the best collision repair shop experience. Customer service was top notch… from the first call, drop off, updates, and an earlier than expected completion. My car looks better than new… 10 out of 10 in all regards.
D. Botelho New Bedford · Google review
Mike and his team were consummate professionals from start to finish… Their work was flawless and I got the car back in better condition than it had been prior to the incident.
Luke K. Newport · Google review
This was an AMAZING experience. The team was professional, timely and explained everything. The work was top notch… It was unbelievable how clean it was when it was returned.
Michelle W. Fall River · Google review
I had never been in an accident before and didn't know what to expect. Carl's collision made it so easy. They provided me with a rental car, worked with my insurance company and finished my car quickly. My car is good as new!
Kayla S. New Bedford · Google review
I brought my BMW X3 M40i in for scratches on the front bumper, and they did an amazing job… when I picked up the car, it looked even better than I expected — like new-new. A big shout out to Cameron and his team.
Jean H. Newport · Google review
We can't say enough good things about Carl's Collision in Fall River!… They're experts at navigating the complexities of insurance, which has saved us a lot of stress. Special shoutout to Josh, who goes above and beyond every time.
Jeffrey J. Fall River · Google review
After my parents' handicap-accessible vehicle was involved in an accident… Paulina and Danny went above and beyond to make the process as smooth and stress-free as possible. They made sure my parents had a handicap-accessible rental car… When the vehicle was returned, it looked and ran like new.
McKenzie New Bedford · Google review
From the moment I called and spoke with Michael I knew I made the right choice… To my great surprise Cameron called me on Wednesday and said it was ready to be picked up. It looked brand new with absolutely no sign of color degradation, and they totally detailed the vehicle inside and out like showroom condition!
Ed N. Newport · Google review
I brought my BMW here after someone hit me and I was very impressed with their team. They took all the hard work out of the entire process… they even had an on-site Enterprise rental place. I couldn't be happier with this place.
David Fall River · Google review
The quality of their work is honestly second to none. They do expert-level repairs and never cut corners… especially Pauline. She's always helpful, professional, and makes the whole process easy. This is the only auto body shop I use.
Joe M. New Bedford · Google review
I've taken my car to Carl's Collision Center twice recently due to a streak of bad luck, and both times, I was blown away. Michael is super professional and personable… The quality of work is outstanding, and they go the extra mile and fully detail your car before you pick it up.
Chelsea R. Newport · Google review
A Carl's Collision technician at work

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